1. Initial Payment, Fees and Cancellation Charges

An initial booking fee of £100 is required to secure the booth for your event date. This can be paid automatically through our online booking system, or we can reserve your event date for 5 days over the phone until we receive payment via cheque or BACS. The booking fee is non-refundable within 30 days of the event, reflecting the work we put into planning and the bookings we may have turned away to secure your date.

All cancellations must be made by contacting us via email at info@southwestcelebrations.co.uk or by calling [our contact number]. Once your event is cancelled, your event date will be immediately available for other bookings.
Please note: All refunds of monies paid will incur a transaction fee set by our third-party payment providers.
Cancellation within 30 days of booking (only applicable for events more than 60 days in advance) – Full refund.
Cancellation 30 days or more before the event – Refund of any monies paid, excluding the £100 initial payment and transaction fees.

Cancellation between 30 – 14 days of the event – 50% refund of the full booking cost, excluding transaction fees. At this point, it is usually too late for us to take another booking.
Cancellation within 14 days of the event – Full amount payable, no refund.

2. Full Payment

Full payment is required at least 60 days before your event. An invoice will be generated, and a reminder will be emailed to you.

3. COVID-19 Policy

If your event cannot go ahead due to COVID-19 restrictions, we will work with you to reschedule at no extra cost and transfer any payments made to a new date. If your event is cancelled completely, our standard cancellation terms will apply, but we will allow the £100 booking fee to be used towards a future booking for yourself, a family member, or a friend.

4. Venue, Access and Location

You must ensure we have the correct venue details (name, postcode, and contact information). The venue must allow reasonable access for loading and provide suitable parking. If parking restrictions lead to fines, you will be liable for the charges. We cannot be held responsible for delays due to incorrect or missing address details.

5. Events Beyond Our Control

South West Celebrations cannot be held responsible for circumstances preventing us from attending your event, including but not limited to:
Severe weather conditions
Traffic delays
Vehicle breakdowns
Equipment failure
Staff illness

If we are unable to attend, we will notify you or the venue as soon as possible. Our liability will be limited to a full refund of any monies paid.

6. Set-up of Services

We will arrive approximately 60 minutes before the hire period to set up. If earlier setup is required, an idle time charge applies.

You must ensure the venue allows us to operate at the agreed time, with sufficient space and a power socket within 2 metres. If setup takes longer due to restricted access (e.g. stairs, long distances from loading areas), this may reduce the hire period.

7. Hire Period

The hire period will be for the agreed duration (typically 3 hours). If the event starts late or runs over schedule, the hire period remains as originally agreed unless additional hours are booked.

8. Photos & Social Media

South West Celebrations reserves the right to use event photos for marketing and advertising purposes.
Unless otherwise requested, we may upload event galleries to our Facebook page for easy guest access and sharing.

9. Liability & Damages

We are not liable for:
Loss of or damage to personal property, including jewellery, cameras, or clothing.
Personal injury or death, unless caused by proven negligence of South West Celebrations.
Damage caused to our equipment or venue property by guests due to negligence, intoxication, or malice.
Any such damages will be charged to you at full replacement cost, with invoices provided.

10. Termination of Hire

South West Celebrations has a zero-tolerance policy for abuse or threatening behaviour towards our staff. If this occurs, we reserve the right to terminate the hire immediately with no refund.

We may also terminate the hire if our equipment is at risk of damage due to unruly behaviour. If damages occur, you will be liable for full replacement costs. Any incidents must be reported immediately to a South West Celebrations staff member.


By making a booking with South West Celebrations, you confirm that you have read, understood, and agree to these Terms & Conditions.
For any questions, please contact us at info@southwestcelebrations.co.uk or 07772681474